How do you ship your products?
Due to Maui's geographical restrictions along with wanting to offer the most cost efficient shipping method for our customers without compromising the freshness of our products, Maui Bread Company has decided to utilize USPS Priority Mail Large Flate Rate Box to ship our products to your doorstep. Delivery typically takes 2-3 business days from Hawaii to the U.S. Mainland.
How big is the shipping box and how much does the shipping cost?
The shipping box measures 12" x 12" x 5 1/2" and it's a flat rate of $19.95 per box up to 70 lbs. If an order's volume exceeds what the box can hold, our Customer Support Team will reach out to you to go over additional shipping options and charges.
What is your Return Policy?
All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team within 3 days of delivery at firstname.lastname@example.org to resolve the issue.
My item(s) arrived damaged/spoiled. What do I do?
Please contact our Customer Support team at email@example.com within 3 days of delivery with your order number as well as details and photos of the damage or defect. We ask our customer to try to refuse the shipment if the shipping box is damaged.
We understand that sometimes items get damaged during transit and we will work to resolve the situation quickly. In most cases, we will reship your order at the next available ship date.
My order is missing something or contains the wrong item.
Please contact our Customer Support team by sending an email to firstname.lastname@example.org within 3 days of delivery. Please include your order number, the name of the product you ordered and photo of product(s) received
We do our very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible.
My order is lost!
Please contact our Customer Support team by sending an email to email@example.com if more than 7 days have passed since the initial shipping date. Please include your order number in the email. We will reship your order at the next available ship date.
What are your shipping rules and policies?
While there are many things we do to mitigate the risk of shipping fresh food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of the carriers. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
We are unable to guarantee time of delivery, as this is all subject to the postal carrier. If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive early. A number of our products can be frozen upon arrival to preserve freshness. In some instances due to weather or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.
Maui Bread Company is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Customers are responsible for checking all order and shipping information are correct before submitting an order as well as in their order confirmation email. Please review the order carefully before placing. Delivery address may not be changed once your order is placed. If you need to modify the delivery address once your order is placed, you may be able to do so by contacting the carrier. Maui Bread Company is not responsible for delays in transit caused by address modification.
There are no returns or cancellations allowed on any orders that have shipped.
I am allergic to tree nuts/dairy/wheat! Do you make your nut free/vegan/gluten free products in a separate facility?
We take the well being of our customers very seriously. While we make our products on shared equipments we do follow strict protocols in cleaning and sanitizing after each usage. We also have separate baking molds/trays specifically for the gluten free/vegan items. As we are just a small family owned bakery, we do not have the capacity to make the nut free/gluten free/vegan items in a separate facility. While we do our utmost to prevent cross-contamination in our kitchen and customers with normal food allergies are fine with our baked goods, we encourage any potential customer with hypersensitivity to any allergen to order directly from a large manufacturer who is able to produce in a separate facility.