Question 1

How do you ship your products?

Accepted Answer

To add a new question go to app settings and press "Manage Questions" button.Due to Maui's geographical restrictions along with wanting to offer the most cost efficient shipping method for our customers without compromising the freshness of our products, Maui Bread Company has decided to utilize USPS Priority Mail Large Flate Rate Box to ship our products to your doorstep. Delivery typically takes 2-3 business days from Hawaii to the U.S. Mainland.

Question 2

How big is the shipping box and how much does the shipping cost?

Accepted Answer

The shipping box measures 12" x 12" x 5 1/2" and it's a flat rate of $19.95 per box up to 70 lbs.  If an order's volume exceeds what the box can hold, our Customer Support Team will reach out to you to go over additional shipping options and charges.

Question 3

What is your Return Policy?

Accepted Answer

All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team within 3 days of delivery at support@mauibreadco.com to resolve the issue.

Question 4

My item(s) arrived damaged/spoiled. What do I do?

Accepted Answer

Please contact our Customer Support team at support@mauibreadco.com within 3 days of delivery with your order number as well as details and photos of the damage or defect. We ask our customer to try to refuse the shipment if the shipping box is damaged. 
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We understand that sometimes items get damaged during transit and we will work to resolve the situation quickly. In most cases, we will reship your order at the next available ship date.

Question 5

My order is missing something or contains the wrong item.

Accepted Answer

Please contact our Customer Support team by sending an email to support@mauibreadco.com within 3 days of delivery. Please include your order number, the name of the product you ordered and photo of product(s) received
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We do our very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible.

Question 6

My order is lost!

Accepted Answer

Please contact our Customer Support team by sending an email to support@mauibreadco.com if more than 7 days have passed since the initial shipping date. Please include your order number in the email.  We will reship your order at the next available ship date.

Question 7

I am allergic to tree nuts/dairy/wheat! Do you make your nut free/vegan/gluten free products in a separate facility?

Accepted Answer

We take the well being of our customers very seriously.  While we make our products on shared equipments we do follow strict protocols in cleaning and sanitizing after each usage.  We also have separate baking molds/trays specifically for the gluten free/vegan items. As we are just a small family owned bakery, we do not have the capacity to make the nut free/gluten free/vegan items in a separate facility.  We do our utmost to prevent cross-contamination in our kitchen.

FAQ

Frequently asked questions